Your Pool, Protected
The official San Juan fiberglass pool shell warranty — what's covered, what voids it, and the steps to keep your coverage active.
What's Covered
Covers pool shell leaks caused solely by structural failure due to faulty workmanship or manufacturing materials.
Covers the Gelcoat/Iridium finish against staining, discoloration, or excessive fading due to material defects. (Does not cover natural sun/chemical fading, which can be restored via professional polishing.)
What Voids the Warranty
This warranty becomes null and void if any of the following occur:
Unauthorized Draining
WARNING: Water levels must never drop below the skimmer outlet. Ground pressure can crack or buckle an empty shell. Draining must only be done by a licensed professional.
Neglect & Improper Chemistry
Failure to maintain water balance within standard parameters or follow the official Pool Maintenance Manual.
Unauthorized Repairs / Alterations
Any structural changes or repairs made by anyone other than the specific San Juan manufacturer.
External Forces
Damage from ground shifting, floods, earthquakes, accidents, misuse, or improper dealer installation/handling.
Surroundings & Third-Party Equipment
Decks (concrete, wood, masonry), coping, pumps, filters, or accessories from other suppliers.
What the Manufacturer Covers
Remedy
San Juan will, at its sole discretion, either repair or replace a defective shell.
Liability Limits
Coverage extends to the pool shell only. San Juan is not responsible for water or chemical replacement, damage to landscaping, fencing, decks, or any incidental, special, or consequential damages.
How to Keep Your Coverage Active
Registration
The Warranty Registration Card must be completed, signed, and returned within 10 days of purchase to activate coverage.
Maintenance
The buyer must request, read, and strictly follow the care instructions found at www.sanjuanpools.com.
Claims
Defects must be reported via registered mail to the manufacturing plant within 15 days for structural issues (subject to a $75.00 trip fee per visit) or within 5 days for surface issues.
Where Claims Are Handled
Arizona
850 North Davidson Blvd, Eloy, AZ 85231
Florida
2302 Lasso Lane, Lakeland, FL 33801
Indiana
8883 West US 24, Wolcott, IN 47995
This document constitutes the exclusive warranty. No dealer or agent representations can alter these terms. This warranty gives you specific legal rights, which vary by state.
Questions about your warranty?
Our team is happy to walk you through coverage and registration for your San Juan fiberglass pool.